MANAGED SERVICES

More time for your core business

In today’s business world, companies need to be able to change quickly to meet the needs of the market. Teaming up with an IT service provider that has a lot of experience can help businesses be successful. The service provider can give the company resources, data and expertise when they need it. This provides the company with consistent performance levels that match their goals. Being able to work together flexibly is important in this time of rapid change. Working with us allows you to focus on your core business.

Portfolio

Relieve your internal IT and create freedom for innovation and strategy. We take over your IT operations, completely or for individual tasks, on-site or remotely. Our experts support you in the following areas:

Infrastructure management

Network management

Application management

Regular reporting and monitoring of your systems, customized and flexible service level agreements, and professional support from our ServiceDesk round out our portfolio.

Of course, you can combine our Managed Services with our Cloud, Hosting and Security Services.

SPECIFIC SERVICES

High Availability Websites

Organizations that rely on their website for revenue or other key functions require high availability website services to guarantee their site is always available and accessible. These services may include: Load balancing to distribute incoming traffic across multiple servers or other resources in order to handle large amounts of traffic without downtime or performance issues. Disaster recovery, a plan and measures to ensure that websites can quickly recover from unexpected events, such as data center outages or hardware failures. Redundancy through backup servers or storage, in order to ensure that the website can continue to operate even if one or more components fail. Monitoring to identify and resolve issues before they impact availability or performance.

Geo Redundant Database-Clusters

A geo redundant database cluster is a highly reliable and redundant configuration that is designed to ensure that a database is always available and accessible, even in the event of an outage or disaster at the primary location. With a geo redundant database cluster, you can rest assured that your data will remain available and safe. Data is continuously replicated across multiple geographical sites in real-time so if the primary site becomes unavailable due to any type of outage or disaster, there's always an alternative location that can take over without delay - making sure your business operations are not interrupted. These systems can easily be incorporated with other high availability and disaster recovery solutions like load balancing and backup servers to maximize reliability and resilience of the system when required.

IT System Integration

IT system integration becomes necessary when different systems and technologies are put together to work together smoothly. This usually means that the different systems can share data and work together easily. IT service providers may offer a variety of services related to IT system integration, including: Integration consulting to help establish how well the current IT systems and infrastructure work together and provide ideas for improvement. Integration design and planning, an in depth design and plan of these improvements and the steps to overcome potential challenges. Integration implementation which is the execution of the planned design and test that it works as intended. Integration maintenance and support on an ongoing base troubleshooting and resolving any issues that may arise.

Configuration Management

Through Configuration Management, we strive to ensure that all of your organization's IT systems and infrastructure are consistent, reliable, secure and free from unexpected changes. We identify, document and control the configurations while minimizing any risk or disruption caused by modifications or configuration drift. By following this process you can rest assured knowing that your company is operating with maximum efficiency. Configuration management may involve a variety of different activities, including: Accurately documenting your IT systems and infrastructure, such as hardware, software pieces, and how they all depend on one another to function properly. Control of configuration modifications for a managed change rollouts. Monitoring and maintaining the configuration to ensure consistency and compliance with established policies and standards. Regularly auditing and reporting on the configuration to relevant stakeholders.

Managed Applications

These services can be beneficial for organizations that do not have the resources or expertise to manage their applications or software systems in-house, or that want to outsource these tasks to a trusted provider in order to focus on their core business. These IT services are specifically tailored to ensure that each application or software system runs smoothly within any organization's framework. These services typically involve a range of activities, including: Continuously monitoring the performance and availability of the application or software system to identifing and address problems that may arise. Maintaining, reparing and updating the application or software system. Configuring and customizing your application or software for the specific needs and requirements. Providing support to users of the application or software system, including answering questions and troubleshooting issues.

Logging Infrastructure

Logging infrastructure is the platform of systems, tools and processes used by a company to collect, store and analyze log data produced by IT systems and apps. Logs are records of information created when an application or system operates which may contain details concerning application events, user actions, errors etc. Logging infrastructure supports organizations in capturing and storing log data centrally, structurally, and for various uses. Utilizing this framework enables users to gain insights from their stored data as it relates to: Finding errors and boosting performance faster. Auditing and compliance of user activity, changes to systems and applications, and other relevant events. Security incidents, such as unauthorized access or suspicious activity. Performance monitoring to identify trends and patterns that can help to optimize their operation.

Service Approach

Basic service

Basic Service includes activities that must be performed continuously in order to maintain the operation and security of the IT systems. There are services whose cost is closely linked to the system volume to be supported. This allows for variable costs that allow customers to align their IT with business requirements on an as-needed basis.

On-demand services

On-demand services (such as the installation of a new switch) are specified as a catalog service. These are cost components directly aligned with demand requirements. Such services are punctual and not recurring thus we offer them at fixed flat rates. With these pricing approach our customers will always know what costs to expect.

Special services

Unscheduled or special services are served within the scope of the special service and enable demand-oriented billing on the basis of fixed agreed hourly/daily rates. If a customer has an unexpected need for any of our services and needs these performed due to an emergency, etc. we will try to accommodate his request ASAP.

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MANAGED SERVICES

More time for your core business

Portfolio

Infrastructure management

Network management

Application management

SPECIFIC SERVICES

High Availability Websites

Geo Redundant Database-Clusters

IT System Integration

Configuration Management

Managed Applications

Logging Infrastructure

Service Approach

Basic service

On-demand services

Special services

Benefits at a glance

Relieve internal IT of routine and operational tasks

Create free space for projects, strategy and innovation

Reduce or expand services as needed

Control your IT infrastructure performance and activities

Not sure which service to choose?

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